Privacy Policy

Your privacy is important to us. We believe that by respecting your privacy we will earn the opportunity to build a lasting relationship with you, your business, your clients and your staff. Any information you provide to us will only be used for the purpose for which it was intended. We collect your information primarily for proof, contact and billing purposes. Under no circumstances will your information be shared with, or sold to, or disclosed to any third party, except where required by law. This Privacy Policy applies only to information gathered in connection with uelectric.com.my consumer credit card accounts or order processing related matters used for transactions at uelectric.com and applications for those accounts.

In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer's information.

Information we collect and sources of information.

We may collect information about some of your personal details and documents, (such as, address, copy of credit card statements, identification, banking informations, income informations, etc) to help us process the order in which you've made, and for us to assure and prove that you are the person paying for the products.

Marketing OPT-IN and OPT-OUT provision

When you register, you will be given the option to opt-out of subscribing to our regular update service. We will send you e mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Uelectric.com.my or U Electric Sdn. Bhd., our subsidiaries, branches or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Uelectric.com.my or U Electric Sdn. Bhd.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Or you can e-mail and inform us should you need to unsubsribe to online@uelectric.com.my. Or should you seen any e-mail we send you which contain an easy automated unsubscribe link, you can opt-out by selecting that link to unsubsribe of that subscription. Simply follow the indications in the e-mail.

Information we share with service providers or joint marketers.

We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law.

Security and confidentiality of your information.

We restrict access to nonpublic personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards your nonpublic personal information.

Order and credit card Information

Uelectric.com.my uses eGHL, a third-party provider of e-commerce payment solutions, to power the Uelectric.com.my Online store and in doing so, collects information about users, including credit card information. When a user purchases a product from the Uelectric.com.my Online store or U Electric outlets, eGHL provides information about the customer, including name, address and email address, to Uelectric.com.my or U Electric outlets. Uelectric.com.my or U Electric Outlets uses this information as set out in the end user agreement, agreed to by purchasers at the time of purchase.

eGHL requests information from the user on the order form, viewed by the user as a page hosted on the eGHL web server. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used as explained above. For example, if we have trouble processing an order, contact information is used to get in touch with the user. 

Your credit card information does not pass through the Global Collect sites under the terms of IPmart's agreement with Global Collect. Global Collect does not share credit card information with IPmart Network. Global Collect keeps your credit card information confidential and protect your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.

Where and how to ask question or file complaints

If you require further information about our Privacy Policy, please contact customer care representative at 012-249 1218 or write to: Customer Service, U Electric Sdn Bhd, 28-30, Jalan Seri Mangga 1/2, Taman Seri Mangga Sek 1, 75250 Melaka, Malaysia. You can also email us at online@uelectric.com.my.